Refund Policy

2. HOW OUR BILLING WORKS

We do not charge your card or mobile banking account automatically. You pay for each plan manually (for example through bKash or bank transfer), and our team confirms your payment within 48 hours. A plan is counted in full 30-day months starting from the day your subscription starts.

3. MONTHLY PLANS

A monthly plan covers one full month. If you cancel, your plan stays fully active until your monthly cycle date and ends there automatically. Because the month you paid for is fully used up, there is no unused balance left and the refund is ৳0.

4. YEARLY PLANS

A yearly plan covers 12 months. Each month costs one twelfth of the yearly price. If you cancel, you get back the value of the full months you have not used yet:

Refund = (yearly price ÷ 12) × unused full months.

Example: a plan costing ৳100,788 means each month costs ৳8,399 (100,788 ÷ 12). Cancel during the first month and 11 months are unused, so the refund is ৳8,399 × 11 = ৳92,389. Cancel during the second month and 10 months are unused, so the refund is ৳8,399 × 10 = ৳83,990. Cancel in the last month and there is no full unused month left, so the refund is ৳0.

5. CANCELLING YOUR PLAN

You can apply for cancellation anytime from the billing page in your dashboard. Your plan does not stop immediately: it stays fully active until your monthly cycle date and then ends automatically — you do not need to remember the date. You can withdraw the cancellation from the billing page before that date and your plan simply continues. After a plan ends, you can subscribe to any plan fresh from the plans page. While a paid plan is running, moving to a different tier requires cancelling first; renewing the same tier is always allowed.

6. HOW REFUNDS REACH YOU

Refunds are sent manually to you within 48 hours of the cancellation taking effect, using the same kind of channel you paid with (for example bKash or bank transfer). If your payment is still under review (not yet confirmed by our team), no new charge is taken and there is nothing to refund — the pending request is simply closed.

7. WHEN THERE IS NO REFUND

There is no refund for free plans, trial plans, monthly plans cancelled at their cycle date, yearly plans cancelled in their last month, or plans whose paid period has already expired. Partial months are never refunded — only full unused months count.

8. QUESTIONS ABOUT A REFUND

If you believe your refund amount is wrong or it has been more than 48 hours, please contact us with your shop name and the mobile number or transaction ID you paid with, and we will check it for you.